Role Overview
Shandaru Blue Bentota Hotel, a premier beachfront property, is seeking a dedicated and experienced Female Senior Receptionist to join their front office team.
Key Roles & Responsibilities
The successful candidate will be expected to:
Warmly welcome guests and ensure a smooth check-in/check-out experience.
Manage room bookings, cancellations, and modifications using the hotel's Property Management System (PMS).
Upsell rooms and hotel services to enhance guest satisfaction and maximize revenue.
Keep the front desk clean, organized, and professional.
Respond promptly to guest inquiries via phone, email, and WhatsApp.
Handle room keys, guest records, and registration documentation accurately.
Process guest billing and payments, including cash, card, and foreign currency transactions.
Coordinate with housekeeping, maintenance, and F&B departments to deliver seamless service.
Requirements
Applicants must have:
A minimum of 1 year of experience in a similar front office/receptionist role within the hospitality industry.
Proficiency in the use of hotel PMS and general computer literacy.
Excellent communication skills in English.
A warm, professional, and guest-focused demeanor.
Strong organizational and multitasking abilities.
How to Apply
If you are ready to take the next step in your hospitality career, you should Apply now by:
Sending your CV to:
ac.shandaruceylon@gmail.comContact Number: 077-3171083
