Operations Officer

📝 Officer - Operations Job Posting Extraction

Position Title: Officer – Operations
Organization: Biomet Services Pvt Ltd.
Department/Function: Operations
Sub-Unit: Operations
Designation/Role: Officer – Operations
Level: P5
Reporting To: Deputy Manager – Operations
Job Location: Sentra Super City, 475/3, Sri Jayewardenepura Mawatha, Rajagiriya, Kotte

0 to 2 years of experience, preferably in the Travel & Tourism or Service Industry.

Basic knowledge of computer operations.
Proficiency in MS Office with good typing speed.
Strong customer service orientation, adaptability, and presence of mind.
Proficiency in the local language.
Ability to innovate and improve procedures to enhance productivity and cost-effectiveness.

Perform document and data scrutiny of applicants' demographics for visa processing.
Process biometrics of applicants accurately and efficiently.
Handle customer/applicant queries in person and provide timely resolutions.
Manage cash and bank-related transactions, ensuring 100% accuracy in all financial dealings.
Record and maintain all application data with complete accuracy and ensure timely data entry into the system.
Maintain strict compliance with Standard Operating Procedures (SOPs) and manuals without deviation.
Inform applicants about available Value Added Services (VAS) and ensure proper delivery of these services.
Encourage applicants to provide feedback on services and their overall experience at the Application Centre.
Ensure that all processes are completed within the mandated Turnaround Time (TAT).
Assist the Deputy Manager / Operations Manager in project execution and process improvements.
Promote judicious use of natural resources and adherence to the organization's Environmental Health & Safety (EHS) policies.