Job Details
Role: Merchant Support Executive
Department: Financial Services
Location: Colombo 02, Sri Lanka
About WEBPAY
WEBPAY is Sri Lanka's leading digital payment platform, transforming the financial landscape with cutting-edge payment solutions and expanding into a full-spectrum fintech ecosystem. They are committed to innovation and customer-centricity.
About the Role
The role involves being a proactive Relationship Executive to expand the merchant network, foster strong relationships with existing partners, and ensure seamless merchant service. The ideal candidate will be a result-driven individual with a passion for digital products and a solid understanding of the banking landscape.
Key Responsibilities
Initiate and conduct cold calls to engage with existing merchants.
Follow up diligently with non-transacting customers to understand their needs, identify potential issues, and provide effective solutions to reactivate their accounts.
Serve as the merchant support contact person for all POS merchants, addressing inquiries, resolving issues, and ensuring a high level of merchant satisfaction.
Maintain comprehensive records of all merchant interactions and sales activities.
Collaborate effectively with internal teams to escalate and resolve complex merchant issues.
Qualifications and Skills
Professional proficiency in English, both written and spoken, is essential.
Fluency in Tamil will be an added advantage.
A strong understanding of digital products and the banking industry.
Demonstrated experience in preferably in sales, business development, or customer service.
What We Offer
Competitive salary.
A collaborative and supportive work environment.
Exposure to cutting-edge digital products and the evolving financial technology sector.
Application and Contact
Send your CV to: careers@webxpay.com
